Lacap The London Association for Counselling and Psychotherapy 

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Your application for individual counselling or psychotherapy will be looked at by the Referrals Therapist later today, or early tomorrow morning if you have posted us after 5.30pm. The Referrals Therapist will get back in touch with you, having set up a first meeting with your psychotherapist at the times that you have requested.

You should expect us to email you with details of that appointment to the email account that you have supplied us with.

Exceptionally, we might offer meetings at less than 48 hours notice, in which case we will also text you on the mobile phone number that you have given us, or call you if you do not have a text service.

Alternatively, you can go onto the therapists diary section, and make an appointment yourself directly with the therapist you want to work with.
 

We should always offer meetings to you as soon as possible. That means that there can be less than seven working days between us notifying you of an appointment and the appointment time itself. Services that are to be provided within 7 working days. You have agreed that the service may start before the end of the Consumer Protection Act cooling-off period. You will not be entitled to cancel once the service has started and we are telling you this. All our initial appointments, though, allow a 48 hour notice of cancellation without charges to you, or if within that 48 hour period, the automatic right to reschedule that meeting to a later time in the next 30 day period.
 

 
 
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